FAQ

Pay & order

How do I pay?
Whatever icons you see at checkout — that’s what’s live (cards, Shop Pay, etc.).

Cancel or edit?
Email service@kelmexa.shop within 24h of ordering. After we pick/pack, changes are tough.

Sizing

What size should I get?
Refer to the size chart on each product page. Fit may vary by style and fabric; contact us before ordering if you need sizing help.

Exchange for another size?
Within 30 days if unworn with tags — email us to check stock.

Shipping

How fast?
Pack: 1-3 business days. Deliver: 7-15 business days (US); 10-20 business days (international). Full deets → Shipping.

Returns

Window?
30 days on eligible unworn apparel → Returns.

Care

Wash tips?
Check the care label. Most cotton tees and hoodies: cold wash, tumble low or hang dry.

Still stuck?

Email: service@kelmexa.shop
Phone: +1 860-206-6339
Address: 4097 Counts Lane, Hartford, CT 06103, United States
Hours: Monday–Friday, 9:00 AM – 5:00 PM (US Central Time)